![]() ![]() Need additional help? Access 24/7 live chat, or create a case from your My ASU Service Center, or call 85. Related article: How To Install and Troubleshoot Respondus LockDown Browser If the exam has been started, the only known workaround is to restart the computer, address the pop-up windows, and attempt to complete the exam.Accept all the default prompts to install LockDown Browser. Locate the installer package in your Downloads folder and run it. It will be in the form of 'LockDownBrowser-2-0-x-xx.exe' where '-x-xx' is the current version number. You should be able to reopen the browser without issue. Download the LockDown Browser installer package. If you have not started the exam, close the browser and close the security pop-up windows.If the LockDown Browser stops responding before starting an exam, or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. What if I see a blank screen or RLDB stops responding? ![]() Some buildings on ASU campuses are equipped with RLDB and Monitor for your use. You cannot exit RLDB until the exam has been submitted. Enter the password provided by your instructor and select Begin Exam. If the instructor requires a test password, a new window will appear asking for the exam password. Respondus Monitor with Lockdown Browser (Web cam required): Prevents students form accessing other computer resources during tests and passively records students with a web camera video faculty can review after the test has been submitted.If prompted, close other programs (e.g.Open LockDown Browser on your computer.Close all applications and programs, unless one is used to connect you to the Internet.If not, it just prevents you from opening tabs and stuff on your computer. Wireless, UBS modem, laptop connect card, iPad app, or mobile hotspot connections may cause problems due to dropped/interrupted connections. Depends on if your professor requires camera on or not. It is strongly recommended that you use an Ethernet connection (wired) with a minimum speed of 512 Kpbs to take online exams.Always update RLDB before starting and exam. ![]() (Mac users can find it in their Applications folder. Taking a test with Respondus LockDown Browser. To start LockDown Browser, locate the LockDown Browser icon on the desktop and double-click it. ![]()
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